Frequently Asked Questions (FAQ) – Crash Compass
Crash Compass is your reliable partner after an accident. We offer a referral and appointment service for both accident victims and at-fault drivers to handle claims quickly, easily, and professionally.
After an accident, you can simply contact us. We handle appointment scheduling, coordinate damage assessments, and arrange repairs at our partner workshops – quickly and stress-free.
We operate throughout Germany. No matter where you are located, we assist you quickly and reliably with your damage claim.
Yes, all our services – including referral and appointment scheduling – are free of charge for both accident victims and at-fault drivers.
No! As an accident victim, you incur no costs for our services. We arrange appraisals free of charge, schedule repair appointments with our partner workshops, and provide free legal advice to help you enforce your claims.
Yes and no. You also benefit from our free referral and appointment service. Repairs at our partner workshops are generally free of charge if you have fully comprehensive insurance, depending on your deductible and any downgrade in your no-claims class – unless your car insurance policy includes a no-claims protection.
An appraiser is usually appointed by your insurance company; alternatively, a cost estimate can be provided directly by one of our partner workshops.
Legal advice is only free with an existing legal expenses insurance policy if it includes traffic law coverage. Whether costs are covered depends on the terms of your legal insurance.
Yes! Both accident victims and at-fault drivers can use our free referral and appointment service as well as our support with damage claims processing.
It can be beneficial to hire a lawyer even if you are only partially at fault or uncertain about your liability. A lawyer helps protect your legal interests, clarify liability issues, and ensure a fair claims settlement. Legal support is generally only free if you have an existing legal expenses insurance policy that includes traffic law coverage; whether the costs are covered depends on the terms of your insurance policy.
A lawyer helps you assert your claims against the other party’s insurance provider. They understand the legal framework, ensure you don’t lose any entitlements, and can represent you in negotiations or legal disputes.
The best part: this support is free of charge if you have legal expenses insurance that includes traffic law coverage. Whether the costs are covered depends on your insurance policy’s terms.
An independent appraiser evaluates the damage objectively and neutrally, without influence from insurers or repair shops. This is especially important if there are discrepancies regarding the amount of damage or if you want a second opinion. An independent appraisal strengthens your position in negotiations and leads to faster and fairer claims settlement – all at no cost to you.
Yes! If you believe that your insurance company’s assessment does not accurately reflect the damage, we can appoint an independent appraiser for you. This service is initially subject to a fee but may be covered by your lawyer if you have traffic law coverage included in your legal expenses insurance.
As an accident victim, using an independent repair shop is free of charge. These shops operate neutrally and perform professional repairs without being tied to specific brands or parts. This protects you from unnecessary additional costs and ensures high-quality repairs according to your preferences – all with fast processing.
As the at-fault driver, using an independent repair shop can also be free of charge, depending on your deductible and whether your insurance includes no-claims protection.
We offer fast appointment scheduling. In most cases, you will receive a suitable appointment within one business day.
Nothing! Our service is completely free for all users.
You can reach us by email or through our online form on the homepage. We’re here for you – anywhere in Germany!
If you’d like, I can make further adjustments!